THIS POLICY COVERS ALCHEMY GOODS AND GREEN GURU PRODUCTS
EVERY SINGLE PRODUCT BEFORE IT IS SENT TO YOU IS CHECKED BY :
- ZIPS WORKING
- JOINING OF MATERIALS
- COLOUR FADE
AND THIS IS TO ENSURE YOU RECIEVE THE QUALITY PRODUCT YOU EXPECT
Our products are backed by a 100% satisfaction guaranteed, limited lifetime warranty. If a purchase does not meet your expectations, or you are unhappy with the product, you can return the item(s) for a full product refund, or replacement.
IF YOU WISH TO RETURN THE ITEM PLEASE USE THE ORIGINAL BOX YOU RECIEVED WITH THE PRODUCT
If your item has a manufacturing defect in its workmanship or design, you can send it in for repair or replacement, always 100% hassle-free. If your wanting to change your mind about a purchase due to it being on back order please be aware you will not be refunded due to this being stated on the store page as well as in our terms and conditions.
Please keep in mind that our warranty does not cover wear and/or tear, theft/loss, material fading, or damage caused by improper use, and accidents!
To receive a full refund or exchange for your item(s), the return must occur within 30-days of receiving the item and the item must be in unused condition with tags attached. Exchanges can be credited up to 30 days after purchase.
IF YOU WISH TO RETURN AN ITEM YOU WILL NOT BE REFUNDED THE SHIPPING CHARGE TO GET IT BACK TO US
firstname.lastname@example.org SUBJECT : REFUND/ EXCHANGE
While we want to ensure a speedy return of your repaired product, we want to ensure that the repair is done fully, and not rushed. Please make sure that your product is not dirty when sending it in, as well include the following information with the product you need fixing.
Repairs will be completed with the closest matching material and/or color to the original. For repairs where this is not possible, we will consult with you prior, and you may end up with a one of a kind, unique product.
In certain cases, it may take up to 30 days to return a fully repaired product to you.
We may at our discretion, replace your item, issue a discount code, or issue a merchandise credit for the last known retail value.
NEED AN ITEM REPAIRED OR EXHANGED
PLEASE EMAIL :
email@example.com SUBJECT : REPAIR / EXCHANGE
IF YOU ARE TO RETURN AN ITEM YOU WILL NOT BE REFUNDED THE SHIPPING CHARGE TO GET IT BACK TO US
Be sure to include the following:
Subject: Alchemy Goods Product REPAIR – (Your product name)
- First and Last Name
- Shipping address, (House Name/Number, Street Name,City,Country)
- Phone number
- Email address
- Product Name
- How long have you had this product?
- Please describe the damage to your bag. The more detailed you are, the better we will be able to determine repair potential for your product.
- Please be sure to include pictures and indicate the point(s) of damage in your email submission.
- Print your email and include it in with the item you are having repaired