frequently ASKED QUESTIONS

have your products ever stained clothing?

Careful for “Skid Marks”. Occasionally, we do see some color transfer from one of our bags to someone’s clothes. In the textile and apparel industry, this color transfer from one fabric to another is called “crocking”. Unfortunately, we don’t have a permanent fix for this issue. Light laundering will sometimes remove the marking from your clothes. Please check out the care label on your garment for specifics. We see this issue most commonly in hot and humid conditions so limiting your exposure to those conditions will help. Wearing darker colored clothing will also help minimize the appearance of any marking.  Back to Index

I need a replacement part can you help?

We’d be happy to help! If you email us using our Contact Us Page with your address and a description of what you need, we can mail a replacement key clip or buckle to you.

Male buckles are easily replaceable at home, but female buckles usually require some sewing.

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How long is your warranty?

Our products are backed by a 100% satisfaction guaranteed, limited lifetime warranty. If a purchase does not meet your expectations, or you are unhappy with the product, you can return the item(s) for a full product refund, or replacement.

If your item has a manufacturing defect in its workmanship or design, you can send it in for repair or replacement, always 100% hassle-free.

Please keep in mind that our warranty does not cover wear and/or tear, theft/loss, material fading, or damage caused by improper use, and accidents!

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Im not happy with my product?

We offer a 14 day returns policy in which your product needs to be returned in an non used condition with Tags attached . To do this Please email us using our Contact Us page so we can organise getting the product back to us and a refund issued.

If your wanting to return the item after 14 days  after returning the product to us a credit note will be applied to use on the Alchemy Goods Page or whichever Product range you’ve purchased from.

 

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Why is my Bag turning white?

The whitish Colour you see developing on your bag comes from a wax that is part of the rubber manufacturing process. This wax is intended to bloom out of the bag to protect the rubber from being degraded by ozone that naturally occurs in our atmosphere. Especially in hot conditions (like a locked car or sitting directly in the sun), you may see this develop on your bag.

The wax is not harmful and we think the aged look is pretty sweet. If you are a customer that prefers a shinier ‘wet’ look, you can apply a foaming tire cleaner or wax like those available at Car Shops. Spray on a rag and wipe down the inner tube portion of your bag. Be sure to clean the bag with an eco-friendly cleaner prior to waxing a bag.

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My Product smells like tyres why is this?

Most of Alchemy Goods products are made from reclaimed inner tubes. Since each one is unique, and comes from a different truck, with different rubber of a different origin, some have a more noticeable odor than others. The odor can be strong initially and will decrease over time. Like anything aromatic, it will smell stronger in warm weather than it does in cool weather. In addition, different people have different levels of sensitivity to this.

Please try washing the bag on gentle with a mild detergent or scented softer if no other solution has worked to remove a lasting smell.

If your item still has a strong smell that is not going away, please contact us to arrange a return.

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How do I look after my Alchemy Goods Products?

Alchemy Goods products are made to be durable and easy to care for, so they don’t need much attention.

You can spot clean your bag with a rag and some warm, soapy water. We also advise using an eco-friendly cleaner, like Simple Green to cleanse the bag or remove any odors. If the inside gets really dirty, you can turn it inside out, being careful to secure the straps, and machine wash it on a gentle cycle with mild detergent. Hang it to dry. Do not put your bag in the dryer.

If you are a customer that prefers a shinier ‘wet’ look, you can apply a foaming tire cleaner like those available at Car Shops. Spray the tire cleaner or wax on a rag and wipe down the inner tube portion of your bag.

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Where else can I buy Alchemy goods?

Neesh is the European Management Company for Alchemy Goods, they incorporate Our products and are responsible for everything and Our products are only available from this site in Europe at the moment but trust us they have the vision of opening over 20 stores in the Future and they save you time and loads of money.

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How do i Change my belt Buckle?

The Ballard Belt has a changeable buckle. You simply unsnap the belt on the back side, slide the keeper and the buckle off, and replace it with the new one. The keeper fits in between the two snaps and is held in place there. Please email us if your belt keeper has  and we can get one sent out to you 

The Delridge Belt has a Clamp style, Slider buckle that can be replaced by pulling up in the tooth plate or the small loop on the end of the belt.

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What size belt do I need?

Please see the following sizing chart and measurement instructions. If you are giving a belt as a gift, you can measure the length of another belt that you know fits the recipient.

 

Ballard Lengths (from buckle to end) – 

28 = 38.5 L x 1.5 H x .15 D in.
32 = 42 L x 1.5 H x .15 D in.
36 = 47 L x 1.5 H x .15 D in.
40 = 50.5 L x 1.5 H x .15 D in.
44 = 55 L x 1.5 H x .15 D in. 

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What is a T- Strap?

On a few of our messenger bag styles that are intended for more active use, we include anchors for a T-Strap. This is an additional load stabilizing strap that runs from the main strap down to the corner of the bag. It prevents it from walking around to the front of your body when riding and stabilizes larger and heavier loads. The T-Strap is available as an add-on item for the Pike and Haversack, which include the anchor points needed to mount a T-Strap.

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What size of bag do i need for a laptop/Tablet

Our messenger bags and backpacks will accommodate a number of different laptops. As memory goes up and computer size goes down there may be a number of additional devices that fit into our bags.

In general, the Pike will fit up to a 15” laptop and the Dravus or the Urban up to a 17” laptop. Thicker laptops are usually harder to fit than slimmer models. You can see the actual dimensions for each bag on our website; you can look up (or measure) your laptop and compare.

The bag will accommodate slightly wider items, but a little depth capacity is lost as a consequence. Other laptop capable products include The Madison, The Jefferson, and The Brooklyn. The Haversack and Pine will accommodate a 10” device like an iPad or Tablet. 

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Do your bags contain any PVC or another other toxins?

Our bags contain no PVC. As far as other toxic elements, everything we use is considered safe under the FDA GRAS (Generally Recognized As Safe) Guidelines.

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Alchemy Products Waterproof?

Good question. We don’t seal the seams of our bags. In very extreme conditions, it is possible for some water to leak into the outer compartments of the bag or through the stitching, so we don’t market them as being waterproof. Do not jump in a pool or the ocean, but other than that you will be covered from the elements whether it’s hailing, snowing, misting, or raining cats and dogs.

 Our waxed line is fully weather resistant to keep you looking composed even in nasty weather. 

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Are Alchemy Goods Products Durable?

Durable? Weather-Resistant? Bomb-proof? You betcha.

Inner tubes are very resilient and durable materials. Your Alchemy Goods bag or accessory will last for years.

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1) Why doesn’t my Alchemy Goods’ item look like the picture on the website?

Since our products are made from reclaimed materials, each of our products is unique. Some products will have markings from the inner tubes that end up on the outside of the bag. We think this is a great way to highlight the reclaimed nature of our products and show your commitment to upcycling and sustainability.

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