fbpx

FAQ Group: Alchemy Goods

have your products ever stained clothing?

Careful for “Skid Marks”. Occasionally, we do see some color transfer from one of our bags to someone’s clothes. In the textile and apparel industry, this color transfer from one fabric to another is called “crocking”. Unfortunately, we don’t have a permanent fix for this issue. Light laundering will sometimes remove the marking from your clothes. […]

Read more

I need a replacement part can you help?

We’d be happy to help! If you email us using our Contact Us Page with your address and a description of what you need, we can mail a replacement key clip or buckle to you. Male buckles are easily replaceable at home, but female buckles usually require some sewing.

Read more

How long is your warranty?

Our products are backed by a 100% satisfaction guaranteed, limited lifetime warranty. If a purchase does not meet your expectations, or you are unhappy with the product, you can return the item(s) for a full product refund, or replacement. If your item has a manufacturing defect in its workmanship or design, you can send it […]

Read more

Im not happy with my product?

We offer a 14 day returns policy in which your product needs to be returned in an non used condition with Tags attached . To do this Please email us using our Contact Us page so we can organise getting the product back to us and a refund issued. If your wanting to return the […]

Read more

Why is my Bag turning white?

The whitish Colour you see developing on your bag comes from a wax that is part of the rubber manufacturing process. This wax is intended to bloom out of the bag to protect the rubber from being degraded by ozone that naturally occurs in our atmosphere. Especially in hot conditions (like a locked car or […]

Read more

My Product smells like tyres why is this?

Most of Alchemy Goods products are made from reclaimed inner tubes. Since each one is unique, and comes from a different truck, with different rubber of a different origin, some have a more noticeable odor than others. The odor can be strong initially and will decrease over time. Like anything aromatic, it will smell stronger in warm weather […]

Read more

How do I look after my Alchemy Goods Products?

Alchemy Goods products are made to be durable and easy to care for, so they don’t need much attention. You can spot clean your bag with a rag and some warm, soapy water. We also advise using an eco-friendly cleaner, like Simple Green to cleanse the bag or remove any odors. If the inside gets […]

Read more

Where else can I buy Alchemy goods?

Neesh is the European Management Company for Alchemy Goods, they incorporate Our products and are responsible for everything and Our products are only available from this site in Europe at the moment but trust us they have the vision of opening over 20 stores in the Future and they save you time and loads of […]

Read more

How do i Change my belt Buckle?

The Ballard Belt has a changeable buckle. You simply unsnap the belt on the back side, slide the keeper and the buckle off, and replace it with the new one. The keeper fits in between the two snaps and is held in place there. Please email us if your belt keeper has  and we can get one […]

Read more

What size belt do I need?

Please see the following sizing chart and measurement instructions. If you are giving a belt as a gift, you can measure the length of another belt that you know fits the recipient.   Ballard Lengths (from buckle to end) –  28 = 38.5 L x 1.5 H x .15 D in. 32 = 42 L x 1.5 H x .15 […]

Read more
X